QQ77 Privacy Policy

1 Information We Collect

When you interact with QQ77, we may collect personal information in the following ways:

We do not collect sensitive personal data such as biometric data, racial or ethnic origin, or health information unless explicitly required by law and with your separate consent.

2 How We Use Your Information

Your personal data is used only for the purposes described below. We do not use your information for any purpose outside of what is listed here without obtaining your prior consent.

• Account Management: To create, maintain, and secure your QQ77 account, including verifying your identity and processing login requests.
• Transaction Processing: To facilitate deposits and withdrawals in Philippine Peso through supported payment methods such as GCash, Maya, and local bank transfers.
• Customer Support: To respond to your queries, complaints, and account-related requests in a timely and accurate manner.
• Platform Improvement: To analyse how players use QQ77 so we can improve game performance, navigation, and the overall player experience.
• Fraud Prevention and Security: To detect and prevent unauthorized account access, payment fraud, money laundering, and other illegal activities.
• Compliance: To meet our obligations under applicable laws and to cooperate with regulatory or law enforcement authorities when legally required.
• Communications: To send you account-related notifications such as transaction confirmations, security alerts, and relevant updates. Promotional messages are only sent where you have opted in.

3 Legal Basis for Processing

QQ77 processes your personal information on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the services you signed up for — creating your account, processing payments, and providing access to the platform.
• Legal Obligation: In certain situations, we are required by law to collect and retain your data, for example as part of identity verification or anti-money-laundering requirements.
• Legitimate Interests: We may process data for fraud prevention, platform security, and service improvement where our interests do not override your fundamental privacy rights.
• Consent: For non-essential communications such as promotional emails and marketing materials, we rely on your explicit opt-in consent, which you can withdraw at any time by contacting our support team.

4 Sharing Your Information

QQ77 does not sell or rent your personal information. We may share your data with the following categories of trusted parties, strictly for the purposes described:

• Payment Processors: E-wallet and banking service providers (such as GCash and Maya) receive only the transaction data they need to process your deposit or withdrawal request.
• Identity Verification Services: Third-party KYC providers assist us in verifying your identity. These partners are contractually bound to use your data only for this purpose and to handle it securely.
• Technology and Infrastructure Providers: Hosting, security, and platform support services that operate under strict data protection agreements.
• Legal and Regulatory Bodies: Government agencies, law enforcement, or courts when we are required by law to disclose information, or when disclosure is necessary to protect the safety of our players or the public.

All third parties we work with are required to maintain appropriate safeguards for your personal data and are prohibited from using it for any purpose beyond the specific service they provide to us.

5 Cookies & Tracking Technologies

QQ77 uses cookies and similar tracking technologies to operate and improve the platform. Here is what they are used for:

• Essential Cookies: Required for the platform to function — keeping you logged in, maintaining session security, and remembering your preferences.
• Analytics Cookies: Help us understand how visitors navigate the site so we can make informed improvements to the player experience.
• Performance Cookies: Monitor page load times and platform performance across different devices and connection speeds.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect how parts of the platform function.

6 Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. In practice, this means:

• Account information is retained for as long as your account remains active.
• Transaction records are kept for a minimum period as required by financial and anti-money-laundering regulations, even after an account is closed.
• Identity verification documents are stored only as long as needed for compliance purposes and are then securely deleted.
• Customer support correspondence is retained for a reasonable period to allow us to resolve any follow-up queries.

When personal data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked back to you.

7 Security Measures

We take the protection of your personal data seriously and have put technical and organisational safeguards in place to protect it from unauthorised access, loss, or misuse. These include:

• HTTPS and SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage for sensitive account and verification data at rest
• Access controls ensuring that only authorised QQ77 personnel can access personal data, limited to what is needed for their role
• OTP and two-factor authentication options for account login
• Regular security reviews and monitoring for suspicious activity

While we take every reasonable precaution, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your QQ77 account and to never share your login details with anyone else.

If you ever suspect that your account has been accessed without your permission, please contact our support team immediately so we can take action to secure it.

8 Your Rights

As a QQ77 member, you have the following rights with respect to your personal data:

• Right to Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any information we hold is inaccurate or incomplete, you can ask us to correct it.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. Note that some data may need to be retained for legal or compliance reasons even after your account is closed.
• Right to Restrict Processing: You can ask us to limit how we process your data in specific situations, for example while a dispute is being investigated.
• Right to Data Portability: Where technically feasible, you may request your data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting anything that happened before withdrawal.

To exercise any of these rights, please contact our customer support team using the email address shown in the footer. We will respond to all verified requests as promptly as possible.

9 Children's Privacy

QQ77 is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that a person under 21 has provided personal data to us, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on QQ77, please notify us right away through our support team.

Parents and guardians are encouraged to use parental controls and monitoring tools to prevent minors from accessing online gaming platforms.

10 Updates to This Policy

QQ77 may revise this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the revision date at the top of this page and, where appropriate, notify active members through an in-platform message or email.

We encourage you to review this page periodically so you are always aware of how your personal information is being handled. Continued use of QQ77 after any update to this policy constitutes your acceptance of the revised version.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please reach out to us at the contact details in the footer below. We are always happy to help clarify anything in plain language.

For a full overview of your account rules and platform obligations, you can also review our Terms & Conditions and our Responsible Gaming page.